Show the finding. Do not only describe it.

In a vehicle inspection, photo evidence is imagery attached to a specific finding — for example a cracked bush, worn pad or damaged boot — so the customer can see what the technician saw.

Vehicle HealthCheck treats photos as part of the inspection item, not as a loose album sent later.

Why loose photos fail the customer conversation

Camera-roll screenshots and messaging-app images rarely survive as a professional record.

• The customer cannot tell which checklist item a photo belongs to.
• Advisers waste time hunting for the right image.
• There is no durable link between the photo and the written finding.
• Repeat visits cannot quickly reopen the earlier evidence.

Evidence attached to the inspection item

Vehicle HealthCheck keeps proof next to the status and note.

• Attach multiple photos to an inspection item.
• Photos appear on the secure customer report.
• Combine images with Green, Amber or Red status and technician notes.
• Use evidence to support Pro recommendations and pricing.
• Retain the inspection — including evidence — in vehicle history.

Example evidence on a Red finding

These staged workshop photos illustrate how Steering / Suspension evidence can appear beside the technician finding. They are demo imagery only.

Interactive product illustrations are available in the JavaScript experience on this page.

What photo evidence supports in the wider workflow

Trust at the desk

Customers can see wear or damage instead of relying on a verbal summary alone.

Clearer recommendations

Priced work on Pro is easier to explain when the report includes the photo.

Better history

Later visits can reopen what was shown last time on the same vehicle.

Team consistency

Technicians document findings the same way across Workers on Pro.

Who photo evidence helps

Garage benefits

• Fewer back-and-forth debates about whether a part is worn.
• Stronger handovers between technician and adviser.
• A more professional report standard.

Customer benefits

• A chance to see the issue themselves.
• More confidence when approving urgent work.
• Less pressure to decide from memory after leaving the site.

Example: Red suspension finding

Health check during service

The technician marks Steering / Suspension as Red, notes a cracked control-arm bushing and torn ball-joint boot, and attaches two bay photos before sign-off.

The customer opens the Pro report, reviews both images and approves the recommended repair without needing the vehicle back on the lift for a second look.

Photo evidence FAQs

Can more than one photo be added to an item?

Yes. Technicians can attach multiple photos to an inspection item.

Do photos appear for the customer?

Yes. Photo evidence is included on the customer-facing report so findings are easier to understand.

Are marketing demo photos real customer jobs?

No. Marketing and demo imagery is staged or fictional and is labelled as demo content.

Related pages

• Digitise the vehicle health check — keep the workshop process clear
• Turn findings into clear repair recommendations
• Customer repair approvals without chasing every conversation
• Make vehicle inspections digital without losing workshop sense

Start with Vehicle HealthCheck

Vehicle HealthCheck plans start at Basic £19.99/month and Pro £49.99/month. No per-vehicle or per-inspection charges.

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