Customer repair approvals

Customer repair approvals without chasing every conversation

After a health check, customers need a clear way to approve work. Vehicle HealthCheck Pro turns recommendations into secure online decisions your team can track.

Customer repair approvals are the point where an inspection becomes commercial work: the customer confirms which recommended repairs should go ahead.

Vehicle HealthCheck Pro supports that decision on a secure online report — approve all, approve individual repairs, decline, or request a callback — then records the outcome in Customer Responses.

Why approvals get lost after a good inspection

Workshops often do the hard part well and still lose momentum at the decision stage.

  • Customers leave before they have time to decide.
  • Approvals arrive by text, voicemail or informal chat.
  • The team cannot see which reports are still waiting.
  • Partial approvals are hard to reconcile against the original recommendations.

Secure online decisions on the same report

Pro keeps the recommendation and the decision together.

  • Send a secure customer report link by email.
  • Customers review findings, evidence and priced recommendations.
  • They can approve all work, choose individual repairs, decline or ask for a callback.
  • Your team reviews outcomes in Customer Responses.
  • Vehicle history retains the inspection and what happened next.

Approval workflow

  1. Inspect & prove — Complete the health check with notes and photos.
  2. Recommend & price — Add Pro repair recommendations with labour and parts.
  3. Send report — Email the secure online report and PDF copy.
  4. Customer decides — Approve, decline or request a callback.
  5. Workshop follows up — Use Customer Responses to see what still needs attention.

Decision actions customers understand

The interactive marketing demo shows the same style of approve and decline actions against fictional recommended work.

Interactive product illustrations are available in the JavaScript experience on this page.

Why structured approvals help

For the garage

  • Fewer ambiguous yes/no conversations.
  • A clearer list of outstanding customer decisions.
  • Better link between recommended work and what was approved.

For the customer

  • Time to review evidence away from a busy reception desk.
  • Choice over individual repairs rather than an all-or-nothing push.
  • A callback option when they want to talk before deciding.

Example: customer already headed to work

Morning drop-off · Pro report emailed

The health check finds urgent suspension work and a monitor item. The adviser sends the Pro report while the customer is commuting.

The customer approves the urgent repair from their phone and requests a callback about the monitor item. Both outcomes appear in Customer Responses.

Customer repair approval FAQs

Do customers need an account?

No. Pro customer reports are opened through a secure link sent by email.

Is online approval available on Basic?

Basic includes PDF report delivery by email. Secure online customer reports and approval actions are part of Pro.

What customer actions are supported?

Customers can approve all recommended work, approve individual repairs, decline work or request a callback.

Related workflow pages

Start with Vehicle HealthCheck

Vehicle HealthCheck plans start at Basic £19.99/month and Pro £49.99/month. No per-vehicle or per-inspection charges.

Start your 14-day Pro trial · See pricing · Back to Vehicle HealthCheck