Privacy Policy

Last updated: September 2026

1. Introduction

Vehicle HealthCheck ("we," "our," or "us") is committed to protecting the privacy of its users. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit health-check.uk or use our platform. By using our services, you agree to the practices described in this policy.

2. Data We Collect

We collect the following categories of information:

  • Account Information: Your name, business name, email address, and payment details when you register or subscribe.
  • Usage Data: Information about how you interact with the platform, including search queries, report history, and feature usage patterns.
  • Uploaded Content: Images, vehicle registration numbers, customer names, and inspection notes that you upload to generate reports.
  • Technical Data: IP address, browser type, and device information collected automatically when you access the platform.

3. How We Use Your Data

We use the data we collect for the following purposes:

  • Service Delivery: To create and manage your account, including email verification and garage provisioning for new sign-ups.
  • Reporting: To generate, sync, and store digital vehicle health check reports on your behalf.
  • Communication: To email inspection reports (PDF and, on Pro, secure customer-report links) to your customers and to provide you with technical support.
  • Billing: To process subscription payments for Basic and Pro plans securely.
  • Platform Improvement: To analyse usage patterns and improve the functionality and reliability of our services.

4. User Responsibilities

As a user of the platform, you are responsible for:

  • The accuracy of all vehicle data, images, and status indicators you upload to the platform.
  • Ensuring you have your customers' consent before sharing their information or inspection reports via email — in accordance with applicable data protection laws.
  • Maintaining your own backups of critical business records, in addition to the automated syncing provided.

5. GDPR Compliance & Data Controller Roles

Vehicle HealthCheck acts as a Data Processor for the vehicle and customer information uploaded to the platform. Under EU/UK GDPR:

  • The garage owner (you) is the Data Controller for your customers' personal data and are responsible for ensuring you have a lawful basis for processing and sharing it.
  • Vehicle HealthCheck acts as a Data Controller for subscriber (garage) data used for billing and account management purposes.
  • We process all data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

6. Data Storage & Security

  • Automatic Syncing: All data is saved and synced automatically to a secure digital database.
  • Retention: Vehicle history records are stored to allow for long-term service tracking. You may request deletion of your data at any time.
  • Security Measures: We use industry-standard encryption and security practices to protect your uploaded images and sensitive inspection data from unauthorised access.
  • Third-Party Processors: We may use trusted third-party service providers (such as payment processors) who are contractually obligated to protect your data.

7. Your Rights (UK GDPR)

Under UK and European data protection law, you have the following rights:

  • Right of Access: To request a copy of the personal data we hold about you.
  • Right to Rectification: To request correction of inaccurate or incomplete data.
  • Right to Erasure: To request deletion of your personal data, subject to legal obligations.
  • Right to Restriction: To request that we limit how we process your data in certain circumstances.
  • Right to Object: To object to processing of your data for certain purposes, including direct marketing.
  • Right to Withdraw Consent: To withdraw consent at any time where processing is based on consent (e.g., marketing communications).

To exercise any of these rights, please contact us via the form on our contact page.

8. Billing & Cancellations

Subscriptions are billed in advance on a recurring monthly or yearly basis. A 14-day cooling-off period may apply under EU/UK consumer law; however, as this is a B2B digital service, this right typically expires once the service has been fully provisioned and accessed. Pricing adjustments will be communicated with at least 30 days' notice.

9. Cookies and analytics

Our website may use essential cookies required for the site to function. Separately, we may use Google Analytics 4 (GA4) on health-check.uk only if you choose to accept analytics. Analytics helps us understand how visitors use the marketing site (for example which pages are viewed and which calls to action are used) so we can improve the experience.

If you accept analytics, GA4 may set analytics cookies. If you reject analytics, we do not load GA4 or set those analytics cookies. We do not use this implementation for advertising or remarketing. You can change your mind later by using Analytics preferences in the site footer, which updates the stored analytics preference for health-check.uk (and app.health-check.uk when the same preference cookie is present).

Essential cookies and your analytics preference storage are separate from advertising cookies. We do not use advertising cookies on this marketing site.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Where changes are significant, we will notify you by email or via a notice on the platform. We encourage you to review this policy periodically. Continued use of the platform after changes take effect constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us via the contact form on our website.